Troubleshooting for users

Whenever you navigate to a new page, you should to reselect a user from the dropdown if needed, as the current user does not persist through different pages.

Using the mock categorisation API qa-api is disabled by default. You can reenable this by setting useMockCategorisationApi = true in UploadService.java. -Loading Data

If you see the message ‘Failed to upload the file. Mandatory data fields are missing.’, then there are mandatory fields within the data file that are missing. It is likely that the SITEID, STUDYID or DVSPONDES column have data missing. The error message will explain which column and row are missing data. For example, if the SITEID column is missing data in the second row, the message ‘Missing fields: Row 2, Column SITEID’ will appear.

If you see the message ‘Unsupported file format. Please upload a CSV or Excel file.’, then you have uploaded a data file in the wrong format. The Protocol Deviation Monitoring Tool only accepts data in .xlsx (Excel) or .csv format.

If you see the message ‘Please select a user before uploading a file.’, then you need to be logged in to upload a file. Please select a user from the dropdown menu.